Holiday Inn Express Mexico Santa Fe by IHG

GUEST REVIEWS

Discover what our guests have to say about their unforgettable stay at Holiday Inn Express Mexico Santa Fe by IHG

8.9

Excellent

778 reviews

Location

Based on 778 reviews

9.1

010

Staff

Based on 778 reviews

8.9

010

Comfort

Based on 778 reviews

8.8

010

Cleanliness

Based on 778 reviews

8.6

010

Paid WiFi

Based on 778 reviews

8.6

010

Facilities

Based on 778 reviews

8.4

010

Value for money

Based on 778 reviews

8.4

010

Free WiFi

Based on 778 reviews

8.3

010

Breakfast

Based on 778 reviews

7.5

010

Marcelo

10/10

Argentina

SOLO_TRAVELLER

January 22, 2026

What guests loved:

Buena relación precio y calidad. Muy completo el desayuno.

Edson

10/10

Mexico

YOUNG_COUPLE

January 14, 2026

Acogedora

What guests loved:

La amabilidad del personal y la limpieza de las habitaciones

Victoria

10/10

Argentina

SOLO_TRAVELLER

January 9, 2026

lo recomendaría sin problemas

What guests loved:

supero mis expectativas, la gente muy amable y la habitación siempre impecable

Areas for improvement:

el desayuno, me pareció poca variedad

Martha

9/10

Mexico

FAMILY_WITH_YOUNG_CHILDREN

January 9, 2026

Agradable

What guests loved:

El personal muy amable. Los cuartos muy cómodos. Seguro el hotel. Buena ubicación.

Areas for improvement:

El desayuno puede mejorar

Luis

8/10

Mexico

YOUNG_COUPLE

January 7, 2026

What guests loved:

Nos dejaron hacer el check-in antes de la hora y la verdad eso nos agradó mucho, porque en otros hoteles eso por lo general no es posible. El personal muy atento siempre. El desayuno y el horario del ...

Areas for improvement:

La ropa de cama y las toallas de verdad que están en un estado deplorable, todo super percudido. El aseo del baño muy mal, cabellos dentro y fuera de la regadera.

Aida

8/10

United States

YOUNG_COUPLE

November 7, 2025

Very nice and comfortable

What guests loved:

The breakfast was excellent . So was the shower , big room. Nice staff

Areas for improvement:

Pillows

Raúl

8/10

Mexico

SOLO_TRAVELLER

June 10, 2024

Good stay, but the hotel could use some renovations

What guests loved:

Staff, especially Jessica at the check in counter, were efficient and kind. I loved the room size (it was a huge suite), the comfortable bed, and the nice and varied hot breakfast. Also appreciated th...

Areas for improvement:

Furniture and appliances need to be replaced or refurbished. The shower head was moldy, and the toilet, which had cracks, needed caulking. The elevator buttons don't always work.

Sanchez

8/10

United States

FAMILY_WITH_YOUNG_CHILDREN

January 9, 2024

Would considered staying here again because of the location.

What guests loved:

Great location and it was nice that it included breakfast.

Areas for improvement:

The towels and pillows didn't smell clean. Even my 15-year-old son mentioned that the towels and pillows smelled like sweat.

Paola

8/10

Mexico

SOLO_TRAVELLER

October 12, 2023

Good for a short stay

What guests loved:

Location is great if you wish to stay within the Santa Fe area during your trip. Breakfast was alright, though I would have liked to have more options at the buffet.

Areas for improvement:

I wasn't a fan of the liquid soap dispensers in the shower, since mine were practically empty when I arrived.

Jorge

10/10

Mexico

SOLO_TRAVELLER

February 3, 2023

No complains

What guests loved:

Excelent breakfast, excelent room, WiFi, TV great definition, size room, clean room, bed sheets, bed size, air conditionated, dental ki for free, bottles of water, shampoo, waiter service,

Areas for improvement:

Towells are old, bathroom shower looks old